How to troubleshoot Office 2004 setup problems

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Article ID: 892962 - View products that this article applies to.
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INTRODUCTION

This article describes how to troubleshoot Microsoft Office for Mac 2004 installation issues. The "More Information" section addresses the following topics:
  • System requirements
  • Permissions
  • Damaged media
  • Upgrade eligibility

MORE INFORMATION

System requirements

Always confirm that your computer meets the minimum system requirements for the Microsoft program that you want to install.

To run Microsoft Office 2004, your computer must meet the following minimum requirements:
  • Processor: Mac OS X-compatible processor that is a model G3 or higher.
  • Operating System: Mac OS X version 10.2.8 or later.
  • Memory: 256 MB of RAM.
  • Hard Disk*: 570 MB of available hard-disk space for installing Office by using the Office Setup Assistant (recommended); 610 MB for installing Office by dragging the Microsoft Office 2004 folder to your hard disk.
  • Drives: CD-ROM drive.
  • Display: Monitor that can display 1024 x 768 or higher resolution displaying thousands of colors.
    *The hard disk should be in Mac OS Extended (HFS+) format, the default format for Mac OS X. Although you can use drag-and-drop installation to install Office 2004 on a hard disk that is in another format, Microsoft does not currently support such a configuration. To determine the format of your hard disk, on the Apple menu, click About This Mac, and then click More Info.

To use all of the features available in Office 2004, we recommend that you have the following additional items and services:
  • Modem: 14.4 Kbps or faster.
  • Internet Access: Internet access (for Microsoft Entourage and certain features in other Office programs). Internet access might require you to pay a separate fee to a service provider; local and/or long-distance telephone charges might apply.

Permissions

To install software in the Applications folder or on the hard disk of a computer that is running Mac OS X, you must have administrator permissions. Alternatively, you can provide the administrator user name and password when you install the software.

The first account that is created on a computer typically has administrative permissions. However, if you are not sure whether your account has the required permissions, follow these steps:
  1. On the Apple menu, click System Preferences.
  2. Click Accounts.
  3. If the word "Admin" appears under your user name, the account has administrator permissions.
  4. If your user account does not have administrator permissions, have the administrator edit your account by following these steps:
    1. Click the Security tab.
    2. Click to select the Allow user to administer this computer check box.
Alternatively, the administrator can install the software for you.

Additionally, while you install your Microsoft product, you may receive an error message. The error message states that you do not have Read permission or Write permission to the folder where you want to install the software. This issue may occur if the folder has restrictive permissions that do not include the administrator. To work around this issue, follow these steps:
  1. Click to select the folder that you are trying to use.
  2. On the File menu, click Get Info.
  3. Expand the Ownership & Permissions pane.
  4. Expand Details.
  5. Click the lock icon that is next to the Owner list to unlock the pane.
  6. In the Group list, click admin, and then click Read & Write in the Access list.
  7. Click Apply to enclosed items, and then click OK.
  8. Click the lock icon to lock the pane.

Damaged media

During installation, you may receive the following error message:
Error -36
When this error occurs, the installation CD may be dirty, scratched, or otherwise damaged. Sometimes you do not receive an error message, and the Microsoft Office folder is not created on the hard disk. For additional information about how to troubleshoot this issue, click the following article number to view the article in the Microsoft Knowledge Base:
282981 How to test for damaged Office for Mac installation media

Upgrade eligibility

When you try to install an upgrade version of Office for Mac 2004, you must have one of the following:
  • A product that qualifies for an upgrade installed on the computer
  • The CD for a product that qualifies for an upgrade
You can upgrade to Microsoft Office 2004 for Mac if you are a licensed user of any one of the following Microsoft products:
  • Microsoft Excel 2001 for Mac
  • Microsoft Excel 98 Macintosh Edition
  • Microsoft Office 2001 for Mac
  • Microsoft Office 98 Macintosh Edition
  • Microsoft PowerPoint 2001 for Mac
  • Microsoft PowerPoint 98 Macintosh Edition
  • Microsoft Word 2001 for Mac
  • Microsoft Word + Entourage 2001 Special Edition for Mac
  • Microsoft Word 98 Macintosh Edition
If you do not have one of the products that qualify for an upgrade, you must purchase and install the full retail version of Office for Mac.

When you try to install the upgrade version of an Office for Mac product, you may receive the following error message:
Upgrade Verification
This software is an upgrade to an earlier version of the software.
To continue installation, click Browse, and then select the folder that contains the earlier version of the software (Microsoft Office 2001 folder, for example). The folder can be located on either your computer or the CD-ROM from which you originally installed the earlier version of the software.
For information about which software you can upgrade, see Installation Read Me.
To resolve this issue, follow these steps:
  1. Close the error message, but do not close the Upgrade Verification window.
  2. Eject the CD for the upgrade version of Office for Mac if it is in the CD drive or in the DVD drive.
  3. Insert the CD for the version of Office for Mac that is eligible for an upgrade, and then open the Office folder that is on the CD.
  4. Locate the Microsoft Office file in the Office folder that is on the CD. Then, copy the Microsoft Office file to the corresponding Microsoft Office folder that is on your hard disk. When you copy the file, make sure that you replace the existing Microsoft Office file that is on your hard disk.
  5. Eject the CD for the version of Office for Mac that is eligible for an upgrade, and then insert the CD for the upgrade version of Office for Mac.
  6. In the Upgrade Verification window, click the Upgrade folder.
The Microsoft Office Installer should now complete the installation.

During the installation of Office 2004 for Mac, you have the option to import identities. If you used an earlier version of Office for Mac, and there is an identity in the /Users/user_name/Documents/Microsoft User Data folder, you can easily import that identity into Office 2004 for Mac.

For additional information about how to troubleshoot installation issues, click the following article numbers to view the articles in the Microsoft Knowledge Base:
871018 Microsoft Office 2004 for Mac Installation Read Me
312427 Microsoft Entourage X Read Me
313286 "Upgrade Verification" message when you start an Office v. X upgrade program
321383 "The upgrade cannot be verified" error message when you try to install Office v. X for Mac upgrade
321384 Cannot install upgrade version of Office v. X for Mac when Office 4.2 is installed

Properties

Article ID: 892962 - Last Review: October 6, 2011 - Revision: 5.0
APPLIES TO
  • Microsoft Entourage 2004 for Mac
  • Microsoft Entourage 2001 for Mac Special Edition
  • Microsoft Excel 2004 for Mac
  • Microsoft Excel X for Mac
  • Microsoft Excel 2001 for Mac
  • Microsoft Office 2004 for Mac Standard Edition
  • Microsoft Office X for Mac Standard Edition
  • Microsoft Office 2001 for Mac
  • Microsoft PowerPoint 2004 for Mac
  • Microsoft PowerPoint X for Mac
  • Microsoft PowerPoint 2001 for Mac
  • Microsoft Word 2004 for Mac
  • Microsoft Word X for Mac
  • Microsoft Word 2001 for Mac
Keywords: 
dftsdahomeportal kbsetup kbhowto KB892962

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