Article ID: 893048 - View products that this article applies to.
After you install two major software updates for a product on Microsoft Windows XP Service Pack 2 (SP2), any later installation operations are unsuccessful. When this problem occurs, you receive the following error message:
Note A software update includes repairs, removals, or additional software update applications that you apply to the product. A major upgrade is a comprehensive update of a product that warrants a change in the ProductCode property.
This action is only valid for products currently installed
This problem occurs when Microsoft Windows Installer 3.0 tries to find the wrong product. This problem is caused by a bug in the update sequencing.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou have to restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Note The Windowsxp-kb893048-x86-enu.exe file is the hotfix installer. The Windowsxp-kb893048-x86-symbols-enu.exe file is the installer for the hotfix symbol file that is named Msi.pdb. You do not have to install the Windowsxp-kb893048-x86-symbols-enu.exe file
Date Time Version Size File name -------------------------------------------------------------- 25-Jan-2005 14:52 126.96.36.199 1,089,264 Windowsxp-kb893048-x86-enu.exe 25-Jan-2005 14:50 188.8.131.52 929,520 Windowsxp-kb893048-x86-symbols-enu.exe 25-Jan-2005 17:12 3.0.3790.2601 2,804,736 Msi.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 893048 - Last Review: August 29, 2007 - Revision: 4.1