Article ID: 893164 - Last Review: October 25, 2007 - Revision: 3.3 An incorrect number of unread items is still displayed for a public folder in the "Favorite Folders" pane in Microsoft Outlook after you install the hotfix for Exchange Server 2003 that is described in the Knowledge Base article 843159
On This PageSYMPTOMSConsider the following scenario. You add a public folder to
the Favorite Folders pane in Microsoft Outlook. You notice that an incorrect
number of unread items is displayed for the public folder. To resolve the
problem, you install the hotfix that is described in the following Microsoft
Knowledge Base article:
843159
(http://support.microsoft.com/kb/843159/
)
An incorrect number of unread items may be displayed for public folders when you use Outlook with Exchange Server 2003
Then, you run the following command to repair
any inconsistencies:isinteg -s servername -test folder -fix In this scenario, an incorrect number of
unread items is still displayed for the public folder in the Favorite
Folders pane. For example, the number of unread items may be displayed
as one or more even though there are no unread items in the public folder. RESOLUTIONHotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Date Time Version Size File name -------------------------------------------------------------- 21-Jun-2005 03:00 6.5.7233.28 3,261,952 Mdbmsg.dll 04-Jun-2005 01:56 3,304 Redir.asp 21-Jun-2005 03:33 6.5.7233.28 5,176,832 Store.exe STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section. MORE INFORMATION For more information, click the
following article number to view the article in the Microsoft Knowledge Base: 824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe
Microsoft software updates
For more
information, click the following article number to view the article in the
Microsoft Knowledge Base: 817903
(http://support.microsoft.com/kb/817903/
)
New
naming schema for Exchange Server software update packages
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