You may receive a Stop error message on a blue screen when you start a Microsoft Windows Server 2003-based computer or a Microsoft Windows XP-based computer

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SYMPTOMS

When you start a Microsoft Windows Server 2003-based computer or a Microsoft Windows XP-based computer, you may receive a Stop error message on a blue screen. The Stop error message is similar to the following Stop error messages:

STOP 0x1000008E

STOP 0x0000008E

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CAUSE

This issue occurs when the following conditions are true:

There is a bad read from the CD-ROM device.
There is a logic bug in the Imapi.sys file.

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RESOLUTION

Windows XP

To resolve this problem in Windows XP, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/ ) How to obtain the latest Windows XP service pack

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Windows Server 2003

To resolve this problem in Windows Server 2003, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003

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