Article ID: 893249 - View products that this article applies to.
Notice
The hotfix that this article describes has been replaced by hotfix 914450. For more information about hotfix 914450, click the following article number to view the article in the Microsoft Knowledge Base:
914450 No devices are displayed in Device Manager after you install security update 905749 on a Windows XP Service Pack 2-based computer
If your problem is that your Apple iPod does not appear in Device Manager but other devices do appear, this article does not address your problem. Instead, please visit the following Apple Web site:
http://docs.info.apple.com/article.html?artnum=61711
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SYMPTOMS

After you install Windows XP Service Pack 2 (SP2) on a Windows XP-based computer, the Device Manager window is blank or some devices no longer appear. If some devices do appear and you remove one device, all devices are removed from Device Manager.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix has been replaced by hotfix 914450. For more information about hotfix 914450, click the following article number to view the article in the Microsoft Knowledge Base:
914450 No devices are displayed in Device Manager after you install security update 905749 on a Windows XP Service Pack 2-based computer

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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DateTimeVersionSizeFile name
29-Apr-200500:015.1.2600.26665,120Fixccs.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 893249 - Last Review: October 9, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbautohotfix kbresolve kbwinxppresp3fix kbwinxpsp2fix kbfix kbbug kbhotfixserver kbqfe KB893249

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