FIX: You receive a event ID 5743 message when you use the BizTalk Adapter for MQSeries 2.0 to send messages to an IBM MQSeries server

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SYMPTOMS

When the destination queue on an IBM MQSeries server is full, the Microsoft BizTalk Adapter for MQSeries 2.0 may not send messages to the destination queue as expected. You may receive a Warning event message in the Event Viewer that is similar to the following:

Event Type: Warning Event Source: BizTalk Server 2004 Event Category: BizTalk Server 2004 Event ID: 5743 Description: The adapter failed to transmit message going to send port "sendportname". It will be retransmitted after the retry interval specified for this Send Port. Details: "Unknown Error Description ".

When this problem occurs, you do not receive an error message. The message appears as Active in the Microsoft BizTalk Server 2004 Health and Activity Tracking (HAT) tool. Additionally, a delivery notification for the failed transmission is not transmitted.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version    Size     File name
   ---------------------------------------------------------------------------------
   27-Oct-2005  00:03  2.0.442.0  122,880  Microsoft.biztalk.adapter.mqs.dll
   27-Oct-2005  00:03  2.0.442.0    8,192  Microsoft.biztalk.adapter.mqs.interop.dll
   27-Oct-2005  00:03  2.0.442.0   86,016  Microsoft.biztalk.adapter.mqsadmin.dll
   27-Oct-2005  00:03  2.0.442.0  141,312  Mqsagent.dll

Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

After you apply this hotfix, an error message that is similar to the following appears in the Event Viewer when the destination queue is full:

Event Type: Error Event Source: BizTalk Server 2004 Event Category: BizTalk Server 2004 Event ID: 5754 Description: The "MQSeries" adapter is suspending an outbound message going to destination URL:"portname". Details: "Error encountered on Queue.put Queue name = queuename Reason code = 2053.".

Note In this error message, portname is the name of the send port. Additionally, queuename is the name of the destination queue.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

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