You receive an access violation error message when you try to add or to delete a printer port in Microsoft Windows 2000

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Article ID: 893611 - View products that this article applies to.
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SYMPTOMS

When you try to add or to delete a printer port in Microsoft Windows 2000, you receive an access violation error message.

CAUSE

This problem may occur if you try to add or to delete a printer port under conditions of high stress. The problem occurs when the port list is modified by two threads at the same time.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Microsoft Windows 2000 SP4 installed on your computer.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version              Size  File name
   -----------------------------------------------------------
   17-Jun-2004  23:05  5.0.2195.6951      46,352  Basesrv.dll
   21-Sep-2003  00:45  5.0.2195.6824     236,304  Cmd.exe
   11-Feb-2005  01:24  0.2.0.2           138,000  Faxui.dll
   17-Jun-2004  23:05  5.0.2195.6945     231,184  Gdi32.dll
   17-Jun-2004  23:05  5.0.2195.6946     712,464  Kernel32.dll
   11-Feb-2005  01:24  5.0.2195.7029     258,832  Localspl.dll
   24-Mar-2004  02:17  5.0.2195.6898      37,136  Mf3216.dll
   24-Mar-2004  02:17  5.0.2195.6824      54,544  Mpr.dll
   17-Jun-2004  23:05  5.0.2195.6928     335,120  Msgina.dll
   24-Mar-2004  02:17  5.0.2195.6892      90,264  Rdpwd.sys
   07-Feb-2005  05:35  5.0.2195.7026   6,301,696  Sp3res.dll
   11-Feb-2005  01:24  5.0.2195.7026      80,144  Spoolss.dll
   29-Dec-2004  09:14  5.0.2195.7017     380,688  User32.dll
   05-Aug-2003  22:14  5.0.2195.6794     385,808  Userenv.dll
   24-Dec-2004  17:23  5.0.2195.7013   1,633,616  Win32k.sys
   11-Feb-2005  01:24  5.0.2195.7013      88,336  Win32spl.dll
   24-Aug-2004  22:59  5.0.2195.6970     182,544  Winlogon.exe
   17-Jun-2004  23:05  5.0.2195.6946     244,496  Winsrv.dll
   17-Jun-2004  23:05  5.0.2195.6946     712,464  Kernel32.dll
   24-Dec-2004  17:23  5.0.2195.7013   1,633,616  Win32k.sys
   17-Jun-2004  23:05  5.0.2195.6946     244,496  Winsrv.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about the new file naming schema for Microsoft Windows software update packages, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 893611 - Last Review: October 27, 2013 - Revision: 1.6
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kberrmsg kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB893611

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