You receive an "upgrade verification" message when you start an Office 2004 for Mac program

Article ID: 894028 - View products that this article applies to.
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SYMPTOMS

After you install the Microsoft Office 2004 for Mac Standard Edition upgrade, you receive the following error message when you start an Office 2004 for Mac program:
Upgrade Verification

To continue installation, select the folder that contains the earlier version of the software (Microsoft Office X folder, for example). The folder can be located on either your computer or the CD-ROM from which you originally installed the earlier version of the software.
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CAUSE

This problem occurs because the Office 2004 upgrade verification program cannot find a qualifying product that is installed on the computer.
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RESOLUTION

For more information about how to resolve this problem, click the following article number to view the article in the Microsoft Knowledge Base:
892962
(http://support.microsoft.com/kb/892962/ )
How to troubleshoot Office for Mac installation issues
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Properties

Article ID: 894028 - Last Review: October 6, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Entourage 2004 for Mac
Keywords: 
dftsdahomeportal kbupgrade kbsetup kbtshoot kbprb KB894028
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