Article ID: 894035 - View products that this article applies to.
When you open Control Panel, the Bluetooth Devices item is not present. Additionally, your computer may not recognize your Microsoft Bluetooth keyboard and mouse.
This issue occurs if one of the following conditions is true:
Note Before you follow the steps that are outlined in this article, verify that you have installed and connected your Bluetooth devices to your computer correctly.
For more information about how to troubleshoot Bluetooth connectivity and detection, click the following article number to view the article in the Microsoft Knowledge Base:
883258To resolve this issue, follow the steps in the appropriate section.
(http://support.microsoft.com/kb/883258/ )How to troubleshoot Bluetooth detection and connectivity problems in Windows XP Service Pack 2
The computer is connected to the InternetView the "Troubleshoot problems with Bluetooth enabled devices" topic on the following Windows Online Help and Support Web site:
The computer is not connected to the InternetView the "Troubleshoot problems with Bluetooth enabled devices" topic in Windows Help and Support on the computer's hard disk by following these steps:
Article ID: 894035 - Last Review: September 29, 2011 - Revision: 8.0
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