You receive the Change Password dialog box when you try to use a smart card to log on to a Windows Server 2003 domain in Windows XP Professional

In Microsoft Windows XP Professional, when you try to use a smart card to log on to a Microsoft Windows Server 2003 domain, you receive the Change Password dialog box. In the Change Password dialog box, the User Name box is empty and the Old Password box is full.

This problem may occur when you try to log on to a Windows Server 2003 domain and your password has expired.

Note After you apply this hotfix, when you try to use a smart card to log on to a Windows Server 2003 domain and your password has expired, you will receive the following error message:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Windows XP Service Pack 1 (SP1) or Windows XP Service Pack 2 (SP2) installed to apply this hotfix.

For more information about obtaining Windows XP SP1 or Windows XP SP2, click the following article number to view the article in the Microsoft Knowledge Base:

Restart information

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

You do not have to create or modify any registry keys to enable the hotfix that this package contains.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP Service Pack 1 (SP1)

Windows XP Service Pack 2 (SP2)

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: