FIX: Web sites may appear to slow down and to stop processing requests when you configure an additional entry point in the Server Configuration Application in Content Management Server 2002

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Article ID: 894085 - View products that this article applies to.
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SYMPTOMS

In Microsoft Content Management Server (MCMS) 2002, Web sites may appear to slow down and to stop processing requests when you configure an additional entry point in the Server Configuration Application (SCA). This problem occurs when you have lots of Microsoft Internet Information Service (IIS) Web sites that are configured as MCMS entry points. Typically, the performance problem occurs when there are more than 60 entry points.

Additionally, you may also receive a "Page cannot be displayed" error message in the SCA.

CAUSE

This problem occurs because of a performance issue in the MCMS API when the SCA reloads the settings from the registry.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Content Management Server 2002 Service Pack 1a (SP1a) is required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version     Size       File name
   -------------------------------------------------------------
   23-Mar-2005  09:55  5.0.4540.0  1,200,336  Aeserverobject.dll  

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 894085 - Last Review: November 15, 2007 - Revision: 1.5
APPLIES TO
  • Microsoft Content Management Server 2002 Service Pack 1a
  • Microsoft Content Management Server 2002
  • Microsoft Content Management Server 2002
Keywords: 
kbautohotfix kbcontentmgtserv2002presp2fix kbbug kbfix kbprb kbhotfixserver kbqfe KB894085

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