Article ID: 894086 - Last Review: October 9, 2011 - Revision: 3.0

You receive a "STOP 0x000000D1" error when you try to create a shadow copy of a volume in Windows Server 2003

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SYMPTOMS

When you try to create a shadow copy of a volume after you extend a volume in Microsoft Windows Server 2003, you may experience any one of the following symptoms:
  • Your computer automatically restarts.
  • After you log on, you receive the following error message:
    Microsoft Windows
    The system has recovered from a serious error.
    A log of this error has been created.
    Please tell Microsoft about this problem.
    We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.
    To see what data this error report contains, click here .
    If you click the click here link at the bottom of the message box, you see error signature information that is similar to the following: 
    BCCode : 000000D1 BCP1 : 0x61436d4d BCP2 : 0x00000002 BCP3 : 0x00000000 
BCP4 : 0xf739f0c4 OSVer : 5_2_3718 SP : 0_0 Product : 272_3
  • You receive the following Stop error message on a blue screen:
    A problem has been detected and Windows has been shut down to prevent damage to your computer...
    Technical information:

    *** STOP: 0x000000D1 (0x0x61436d4d, 0x00000002, 0x00000000, 0xf739f0c4)
    Bug Check Symbolic Name
  • An error message that is similar to the following is logged in the System event log:
    Date: date
    Source: System
    Error Time: time
    Category: (102)
    Type: Error
    Event ID: 1003
    User: N/A
    Computer: COMPUTER
    Description: Error code 000000D1, parameter1 0x61436d4d, parameter2 0x00000002, parameter3 0x00000000, parameter4 0xf739f0c4. For more information, see Help and Support Center at http://support.microsoft.com. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 00000D1 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c
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Notes

  • The symptoms of a Stop error vary according to your computer's system failure options. For more information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:
    307973  (http://support.microsoft.com/kb/307973/ ) How to configure system failure and recovery options in Windows
  • The four parameters that are inside the parentheses of the technical information for the Stop error vary according to the computer's configuration.
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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100  (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003
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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, x86-based versions
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   07-Mar-2005  19:54  5.2.3790.283      273,920  Swprv.dll        
   05-Mar-2005  01:59  5.2.3790.283      141,312  Volsnap.sys
   07-Mar-2005  19:54  5.2.3790.283      544,768  Vssapi.dll       
   05-Mar-2005  01:59  5.2.3790.283      663,552  Vssvc.exe        
   07-Mar-2005  19:54  5.2.3790.283       18,432  Vss_ps.dll       
   05-Mar-2005  01:56  5.2.3790.283       59,392  Ws03res.dll      

Windows Server 2003, Itanium-based versions
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   07-Mar-2005  03:53  5.2.3790.283      706,048  Swprv.dll        IA-64
   04-Mar-2005  10:06  5.2.3790.283      418,816  Volsnap.sys
   07-Mar-2005  03:53  5.2.3790.283    1,351,168  Vssapi.dll       IA-64
   04-Mar-2005  10:07  5.2.3790.283    1,793,536  Vssvc.exe        IA-64
   07-Mar-2005  03:53  5.2.3790.283       28,160  Vss_ps.dll       IA-64
   04-Mar-2005  09:50  5.2.3790.283       58,880  Ws03res.dll      IA-64
   07-Mar-2005  03:54  5.2.3790.283      544,768  Wvssapi.dll      x86
   07-Mar-2005  03:54  5.2.3790.283       18,432  Wvss_ps.dll      x86
   04-Mar-2005  09:56  5.2.3790.283       59,392  Wws03res.dll     x86
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STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This bug was corrected in Windows Server 2003 Service Pack 1.
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APPLIES TO
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
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Keywords: 
kbautohotfix kbocabucket kberrmsg kbbluescreen kbbug kbfix kbwinserv2003presp1fix kbhotfixserver kbqfe KB894086
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