FIX: You notice a memory leak when you enable the Content Management Server authentication module, and Content Management Server 2002 may stop responding

In Microsoft Content Management Server 2002, you notice a memory leak when you enable the Content Management Server authentication module. When the memory leak occurs and the available computer memory becomes low, Content Management Server 2002 may stop responding (hang).

Note This problem does not occur if guest-only authentication is used.

This problem occurs because of a memory leak that occurs when you enable the Content Management Server authentication module. When you enable the Content Management Server authentication module, Content Management Server 2002 uses the "CMSAuthToken" string to maintain the cookie session in the Web browser. If Content Management Server 2002 has to renew the cookie when the session expires, a memory leak occurs.

Note You enable the Content Management Server authentication module by adding the following element to the Web.config file.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Content Management Server 2002 Service Pack 1a installed on your computer.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

To work around this problem, you can reset Microsoft Internet Information Services (IIS) to help free memory. To do this, click Start, click Run, type iisreset in the Open box, and then click OK.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base: