Error message on a Windows 2000 Server-based computer that has Terminal Services enabled: "Stop 0x0000001E"

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Article ID: 894388 - View products that this article applies to.
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Symptoms

On a Microsoft Windows 2000 Server-based computer that has Terminal Services enabled, you receive a Stop error message on a blue screen that is similar to the following:
A problem has been detected and Windows has been shut down to prevent damage to your computer ...
Technical information:
*** STOP: 0x0000001E (0xXXXXXXXX, 0xXXXXXXXX, 0xXXXXXXXX, 0xXXXXXXXX)
Bug Check Symbolic Name
Additionally, the computer restarts automatically.

Notes
  • The symptoms of a Stop error vary, depending on your computer's system failure options. For more information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:
    307973 How to configure system failure and recovery options in Windows
  • The parameters inside the parentheses in this Stop error may vary, depending on the computer's configuration.

Cause

This problem occurs if the port handles in the Tdtcp.sys transport driver are prematurely closed by a system process.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have either Service Pack 3 or Service Pack 4 for Windows 2000 Server installed on your computer before you apply this hotfix.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Tdtcp.sys5.0.2195.703119,03215-Feb-200508:30x86
Termdd.sys5.0.2195.700637,17615-Feb-200508:30x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information about the description of the standard terminology that is used to describe Microsoft updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 894388 - Last Review: November 2, 2013 - Revision: 3.0
Applies to
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbtshoot kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB894388

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