When you configure the No Connectivity alert to send an e-mail notification to an SMTP server, only every second e-mail notification may reach the recipient in Internet Security and Acceleration Server 2004

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Article ID: 894458 - View products that this article applies to.
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SYMPTOMS

You can configure one or more actions to occur when Microsoft Internet Security and Acceleration (ISA) Server 2004 triggers an alert. Possible actions include notification by e-mail. However, when you configure the No Connectivity alert to send an e-mail notification to an SMTP server, only every second e-mail notification may reach the recipient. This problem occurs even though the notification is sent every time as expected.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Internet Security and Acceleration Server 2004. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
891024 How to obtain the latest ISA Server 2004 service pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

ISA Server 2004 Standard Edition requires that you install ISA Server 2004 Service Pack 1 before installing this hotfix.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
ISA Server 2004, Standard Edition
Date         Time   Version            Size       File name
--------------------------------------------------------------
09-Mar-2005  12:39  4.0.2163.250      221,408     Mspmsg.dll
ISA Server 2004, Enterprise Edition
Date         Time   Version            Size       File name
--------------------------------------------------------------
02-Apr-2005  07:49  4.0.3440.250      244,504     Mspmsg.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Internet Security and Acceleration Server 2004 Service Pack 2.

MORE INFORMATION

To configure connectivity verifiers to monitor selected computers and networks, follow these steps:
  1. Open the ISA Server Management snap-in, expand YourServerName, and then click Monitoring.
  2. In the center pane, click the Connectivity tab, and then click Create New Connectivity Verifier.
  3. In the New Connectivity Verifier Wizard, type a name for the connectivity verifier in the Connectivity Verifier name box, and then click Next.
  4. Click Browse, select the objects that you want to monitor, and then click OK.
  5. Select the appropriate option for Group used to categorize this connectivity verifier.
  6. In the verification method details, click the appropriate option.
  7. Click Next, click Finish, and then click Apply.
  8. Close the ISA Server Management snap-in.
To configure alert definitions to send e-mail messages to an SMTP server when a connectivity verifier reports errors, follow these steps:
  1. Open the ISA Server Management snap-in, expand YourServerName, and then click Monitoring.
  2. Click the Alerts tab, and then click Configure Alert Definitions.
  3. In the Alert Properties window, click No connectivity, and then click Edit.
  4. In the No Connectivity Properties window, click the Actions tab, and then click to select the Send e-mail check box.
  5. In the SMTP server box, type the name of your SMTP server, type your e-mail address in the From box, type a valid recipient e-mail address in the To box, and then click Next.
  6. Make sure that the alert configuration information that is displayed is correct, click Finish, and then click OK.
  7. Click Apply, and then click OK.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about how to install ISA Server 2004 hotfixes and updates, click the following article number to view the article in the Microsoft Knowledge Base:
885957 How to install ISA Server hotfixes and updates

Properties

Article ID: 894458 - Last Review: December 4, 2007 - Revision: 4.7
APPLIES TO
  • Microsoft Internet Security and Acceleration Server 2004 Enterprise Edition
  • Microsoft Internet Security and Acceleration Server 2004 Standard Edition
Keywords: 
kbautohotfix kbfix kbbug kbhotfixserver KB894458

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