A code 10 error occurs in Device Manager when you restart a Windows XP-based computer that is connected to an external 1394 device

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SYMPTOMS

You start a Microsoft Windows XP Service Pack 1 (SP1)-based computer or a Windows XP Service Pack 2 (SP2)-based computer. Certain Institute of Electrical and Electronics Engineering (IEEE) 1394 devices such as a hard disk drive or a digital video (DV) camera are not correctly enumerated.

When this problem occurs, a code 10 error may occur in Device Manager for one or more of the plugged-in 1394 devices.

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CAUSE

This problem occurs when the IEEE 1394 bus is reset. A bus reset is a regular occurrence on the 1394 bus and occurs every time that you plug or unplug a 1394 device.
During a bus reset, the IEEE 1394 bus is reinitialized, and all 1394 devices are reenumerated on the bus. In this case, the IEEE 1394 device may not be correctly enumerated.

Note A code 10 error indicates that the 1394 device did not start.

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this fix requires Windows XP SP1 or Windows XP SP2.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   08-Apr-2005  13:39  5.1.2600.2650      43,264  Sbp2port.sys

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