The Microsoft Exchange Information Store service (Store.exe) stops responding or generates a Dr. Watson access violation during deep folder traversal in Microsoft Exchange Server 2003. When you review the User.dmp log file or the Drwtsn32.log file, you may determine that the Microsoft Exchange Information Store service is looping in a native function.

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 1 (SP1). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

    Date         Time    Version       Size        File name
   ----------------------------------------------------------
   21-Jun-2005   03:00   6.5.7233.28   3,261,952   Mdbmsg.dll       
   04-Jun-2005   01:56                     3,304   Redir.asp
   21-Jun-2005   03:33   6.5.7233.28   5,176,832   Store.exe        

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

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