Your computer does not detect the CD drive or the DVD drive after you remove Digital Image

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Article ID: 894730 - View products that this article applies to.
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SYMPTOMS

After you remove Microsoft Digital Image from the computer, your computer does not detect the CD drive or DVD drive.

CAUSE

This problem occurs because some registry keys are modified in the registry when you remove Digital Image.

WORKAROUND

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
To work around this problem in Microsoft Windows XP, follow these steps:
  1. Remove the modified registry entries. To do this, follow these steps:
    1. Click Start, click Run, type regedit, and then click OK.
    2. In the navigation pane, locate and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    3. In the right pane, click UpperFilters.
    4. On the Edit menu, click Delete.
    5. When you are prompted to confirm the deletion, click Yes.
    6. In the right pane, click LowerFilters.
    7. On the Edit menu, click Delete.
    8. When you are prompted to confirm the deletion, click Yes.
    9. Exit Registry Editor.
    10. Restart the computer.

      Note If you notice a loss of functionality in a particular program such as in CD recording software after you remove the UpperFilters and LowerFilters registry values, reinstall that software. If this problem occurs again, contact the software vendor for help.
  2. Remove the existing drivers. To do this, follow these steps:
    1. Click Start, and then click Control Panel.
    2. If Control Panel is in Category View, click Performance and Maintenance, and then click System.

      If Control Panel is in Classic View, double-click System.
    3. Click the Hardware tab, and then click Device Manager.
    4. Expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
    5. When you are prompted to confirm that you want to remove the device, click OK.
    6. Restart the computer.
Note After your computer restarts, the drivers will be automatically installed.Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
To work around this problem in Windows Vista, follow these steps:
  1. Remove the modified registry entries. To do this, follow these steps:
    1. Click Start
      Collapse this imageExpand this image
      Start button
      , click All Programs, click Accessories, and then click Run.
    2. Type regedit, and then click OK.

      Collapse this imageExpand this image
      User Access Control permission
      If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
    3. In the navigation pane, locate and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    4. In the right pane, click UpperFilters.
    5. On the Edit menu, click Delete.
    6. When you are prompted to confirm the deletion, click Yes.
    7. In the right pane, click LowerFilters.
    8. On the Edit menu, click Delete.
    9. When you are prompted to confirm the deletion, click Yes.
    10. Exit Registry Editor.
    11. Restart the computer.

      Note If you notice a loss of functionality in a particular program such as in CD recording software after you remove the UpperFilters and LowerFilters registry values, reinstall that software. If this problem occurs again, contact the software vendor for help.
  2. Remove the existing drivers. To do this, follow these steps:
    1. Click Start
      Collapse this imageExpand this image
      Start button
      , and then click Control Panel.
    2. Click System and Maintenance, click System, and then click Device Manager.

      If Control Panel is in Classic View, double-click System and then click Device Manager.
      Collapse this imageExpand this image
      User Access Control permission
      If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
    3. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
    4. When you are prompted to confirm that you want to remove the device, click OK.
    5. Restart your computer.
Note After your computer restarts, the drivers will be automatically installed.

Properties

Article ID: 894730 - Last Review: September 29, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Digital Image Suite 10
  • Microsoft Digital Image Standard 2006
  • Microsoft Digital Image Starter Edition 2006
  • Microsoft Digital Image Suite 2006
Keywords: 
kbtshoot KB894730

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