Article ID: 894895 - View products that this article applies to.
When you play a Microsoft Windows Media Audio (WMA) sound file in a Microsoft Office PowerPoint 2003 presentation, the sound file stops playing after playing only one time. The sound file does not play continuously.
This issue may occur when all the following conditions are true:
To work around this issue, obtain a copy of the WMA sound file that is not copy-protected with Digital Rights Management.
This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.
Service pack informationThis problem is corrected in Office 2003 Service Pack 3. To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/870924/ )How to obtain the latest service pack for Office 2003
Hotfix informationThis issue is fixed in the PowerPoint 2003 post-Service Pack 2 hotfix package that is dated November 18, 2005. For more information about how to obtain this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/910931/ )Description of the PowerPoint 2003 post-Service Pack 2 hotfix package: November 18, 2005
For more information about Digital Rights Management in Microsoft Windows Media Player 10, visit the following Microsoft Web site:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first corrected in Office 2003 Service Pack 3.