A Windows Media Audio sound file does not play continuously in a PowerPoint 2003 presentation

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Article ID: 894895 - View products that this article applies to.
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SYMPTOMS

When you play a Microsoft Windows Media Audio (WMA) sound file in a Microsoft Office PowerPoint 2003 presentation, the sound file stops playing after playing only one time. The sound file does not play continuously.

CAUSE

This issue may occur when all the following conditions are true:
  • The Loop until stopped option is selected.

    Note To select the Loop until stopped option for the WMA sound file in your PowerPoint 2003 presentation, right-click the sound object, and then click Edit Sound Object.
  • The WMA sound file is copy-protected with Microsoft Digital Rights Management (DRM).

WORKAROUND

To work around this issue, obtain a copy of the WMA sound file that is not copy-protected with Digital Rights Management.

RESOLUTION

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Office 2003 Service Pack 3. To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870924 How to obtain the latest service pack for Office 2003

Hotfix information

This issue is fixed in the PowerPoint 2003 post-Service Pack 2 hotfix package that is dated November 18, 2005. For more information about how to obtain this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
910931 Description of the PowerPoint 2003 post-Service Pack 2 hotfix package: November 18, 2005

MORE INFORMATION

For more information about Digital Rights Management in Microsoft Windows Media Player 10, visit the following Microsoft Web site:
http://www.microsoft.com/windows/windowsmedia/player/10/privacy.aspx

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first corrected in Office 2003 Service Pack 3.

Properties

Article ID: 894895 - Last Review: September 12, 2011 - Revision: 5.0
APPLIES TO
  • Microsoft Office PowerPoint 2003
  • Microsoft Office PowerPoint 2003 Viewer
Keywords: 
kboffice2003sp3fix kbmm kbsound kbview kbtshoot kbprb KB894895

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