You receive a "Cannot play back the video stream" error message when you try to play a PowerPoint Movie file from PowerPoint for Mac in Windows Media Player

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Article ID: 895082 - View products that this article applies to.
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SYMPTOMS

When you try to play a PowerPoint Movie file from Microsoft PowerPoint for Mac in Microsoft Windows Media Player, you receive the following error message:
Cannot play back the video stream: no suitable decompressor could be found. (Error=80040255)

CAUSE

This issue occurs because Windows Media Player does not support playing back QuickTime content.

RESOLUTION

To resolve this issue, you must download and install the Apple QuickTime Player for Windows. To download the Apple QuickTime Player for Windows, visit the following Apple Web site:
http://www.apple.com/quicktime/download/
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 895082 - Last Review: October 6, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft PowerPoint 2004 for Mac
  • Microsoft PowerPoint X for Mac
  • Microsoft PowerPoint 2001 for Mac
Keywords: 
dftsdahomeportal kbslideshow kbformat kbexport kbtshoot kbprb KB895082

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