You may receive a "The name could not be resolved" error message and Outlook 2003 unexpectedly quits after you log on to a network over the Internet in Windows Server 2003

When you try to verify your account name in Microsoft Office Outlook 2003, you may receive the following error message:After you close the error message window, Outlook 2003 unexpectedly quits. The error code is 0x8004011c.

This problem occurs when the following conditions are true:

• The computer is running Microsoft Windows Server 2003.
• You log on to a network over the Internet by using your user principal name (UPN).
  
  Note A UPN uses the following format:
  user_name@domain.com
• You log on to the network by using one of the following connections:
  • A virtual private network (VPN) connection
  • A remote procedure call/Hypertext Transfer Protocol (RPC/HTTP) connection
• You then start Microsoft Office Outlook 2003.
• One or both of the following conditions is true:
  • Outlook 2003 automatically checks for new e-mail messages.
  • You click Send/Receive.

In this scenario, you are prompted to reenter the Microsoft Exchange server name and your user account name. When you then click Check Name, you receive the error message.

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft Windows Server 2003, 32-bit versions

Microsoft Windows Server 2003, Itanium-based versions

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 1.

For more information about a similar problem that occurs in Microsoft Windows XP, click the following article number to view the article in the Microsoft Knowledge Base: For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base: