Article ID: 895194 - View products that this article applies to.
If you try to open multiple modal dialog boxes in either of the following programs, you may receive a stack overflow error message:
This problem may occur if the number of modal dialog boxes exceeds the amount of memory (the stack file) that is permitted for modal dialog boxes.
This problem may occur more frequently in Mshta.exe because the stack file in Mshta.exe is smaller than the stack file in Internet Explorer 6.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesNo prerequisites are required.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name --------------------------------------------------- 03-Mar-2005 17:48 6.0.3790.281 26,112 Mshta.exe
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modal dialog boxes are message boxes that must be closed before you can continue working in the program where the modal dialog box appears. Frequently, a modal dialog box displays an error message or an alert.
Note The hotfix that is provided in the "Resolution" section increases the size of the stack file in the Mshta.exe program. However, the hotfix does not increase the size of the stack file in Internet Explorer 6. This problem may continue to occur after you apply this hotfix, but the hotfix reduces the frequency of this problem.
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 895194 - Last Review: October 9, 2011 - Revision: 2.0
Contact us for more help
Connect with Answer Desk for expert help.