Windows Media Player 10 synchronizes music files to the root directory of a mass storage device

Article translations Article translations
Article ID: 895289 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

By default, Microsoft Windows Media Player 10 is set up to preserve folder hierarchy when it synchronizes music files to a device. However, if a mass storage device has a capacity of less than 950 megabytes (MB), Windows Media Player 10 synchronizes music files to the root directory of the device instead of to the subfolders.

WORKAROUND

To work around this problem, follow these steps:
  1. Start Windows Media Player 10.
  2. Click the Sync tab.
  3. Click the Display properties and settings button.
  4. In the Display Properties and Settings dialog box, click to clear the Create folder hierarchy on device check box.
  5. Click Apply.
  6. Click to select the Create folder hierarchy on device check box.
  7. Click Apply.
  8. Click OK to close the Display Properties and Settings dialog box.
After you do this one time, Windows Media Player 10 creates a relationship with the device and stores information about the device in the Media Library. The next time that you connect the device, Windows Media Player 10 will use the stored settings.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 895289 - Last Review: April 7, 2005 - Revision: 1.0
APPLIES TO
  • Microsoft Windows Media Player 10
Keywords: 
kbprb KB895289

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com