The file name of an attachment is unrecognizable after you send an e-mail message by using Microsoft CRM Sales for Outlook

After you send an e-mail message with an attachment by using the Microsoft Business Solutions CRM 1.2 Sales for Outlook (the Outlook client), you experience the following symptom.

When the message recipient views the e-mail message, the file name of the message attachment is unrecognizable, and the recipient cannot read the name of the attached file.

This problem occurs if the file name of the e-mail message attachment contains Greek characters or Cyrillic characters.

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

For more information about the terminology that is used to describe Microsoft product updates, see the following articles in the Microsoft Knowledge Base: