FIX: Widescreen content that you transfer from Windows Media Player 10 to a portable device may be distorted and unviewable

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Article ID: 895572 - View products that this article applies to.
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SYMPTOMS

When you transfer widescreen DVR-MS content from Microsoft Windows Media Player 10 to a portable device, the content may be distorted and unviewable on the device. This problem may occur when you transfer widescreen DVR-MS content to a Portable Media Center device.

CAUSE

This problem occurs because Windows Media Player 10 incorrectly reads the pixel aspect ratio when you transfer widescreen DVR-MS content to a portable device.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next release that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following file is available for download from the Microsoft Download Center:

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Download the WindowsMedia10-KB895572-x86-ENU.exe package now.

For more information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size       File name
   ------------------------------------------------------
   16-Mar-2005  16:03  10.0.0.3909  5,529,600  Wmp.dll

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

After you apply this hotfix, Windows Media Player 10 retrieves the image aspect ratio from the DVR-MS metadata header. Windows Media Player 10 uses the dimensions to calculate the correct pixel aspect ratio. This information is stored in the Media Library. Therefore, the correct aspect ratio is maintained for DVR-MS files.

Note If you previously added a DVR-MS file to the Media Library before you apply this hotfix, the incorrect data will still be in the Media Library. To resolve this problem, delete the DVR-MS file from the Media Library, and then add the DVR-MS file again after you apply the hotfix.

Properties

Article ID: 895572 - Last Review: September 27, 2011 - Revision: 3.0
APPLIES TO
  • Windows Media Player 10
Keywords: 
kbfix kbqfe kbhotfixserver KB895572

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