Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
How to find a compatible printer driver for a computer that is running a 64-bit version of Windows
Article ID: 895612 - View products that this article applies to.
This article describes how to find a compatible printer driver for your computer that is running a 64-bit version of Microsoft Windows. The information in this article may be useful if you cannot obtain a WHQL signed printer driver from the printer manufacturer or from the Microsoft Windows Update Web site. This article also provides a method that you can use if you need a printer driver for a printer that is not supported on your computer that is running a 64-bit version of Windows.
Note To print from a computer that is running a 64-bit version of Windows, you must have a 64-bit printer driver. You cannot use a 32-bit printer driver on a computer that is running a 64-bit version of Windows.
How to locate a compatible printer driver for your computer that is running a 64-bit version of WindowsWe recommend that you first visit the Windows Vista Compatibility Center to find links to the latest 64-bit printer drivers. Its database contains thousands of the most popular printers and you can easily search by product name, number, or brand.
Visit the Windows Vista Compatibility Center
If you cannot find the printer drivers, follow these methods in the following order.
Method 1: Search for a supported driver that is included in the Windows 64-bit operating systemSearch for a supported driver that is included in the Windows 64-bit operating system. To do this, follow these steps:
Method 2: Search for a WHQL signed driver on the Microsoft Windows Update Web siteSearch for a Windows Hardware Quality Labs (WHQL) signed driver on the Microsoft Windows Update Web site. To do this, click Start, click Windows Update, and then follow the instructions on the Windows Update Web site.
Method 3: Search for a WHQL signed driver on the printer manufacturer's Web siteFor information about how to search for a WHQL signed driver on the printer manufacturer's Web site, contact your printer manufacturer.
Method 4: Search for a non-WHQL signed driverImportant We do not recommend printer drivers that are not WHQL signed because Microsoft has no compatibility test results about the quality of these printer drivers.
Drivers that are not WHQL signed are also known as unsigned drivers. Drivers that are WHQL signed are also known as signed drivers. Search any one of the following locations for a non-WHQL signed driver for your printer:
How to choose a compatible printer driver if you cannot locate a printer driver for your printerThe printer emulation type and the physical features of the printer are important printer property values. The physical features of the printer are things such as duplex mode and the number of paper trays. Printer emulation is the most important of these two printer property values.
Printer emulationPrinter emulation describes the type of encoding that Windows uses to transmit the page data to the printer. Printer emulations are sometimes referred to as printing languages. A computer that is running a 64-bit version of Windows must transmit the page data in a language or emulation that the printer understands. If the computer that is running a 64-bit version of Windows does not use the correct emulation, print jobs are not decipherable.
There are a small number of printer languages or emulations that are common. The following is a list of the most common printer languages or emulations:
Modern inkjet printers may not use a common set of printer languages. This is because precise ink control is typically a compatibility issue.
To determine what emulation your printer supports, use either of the following methods:
There may be differences in the way some printer manufacturers interpret different printer emulations. Therefore, you might be able to prevent some compatibility problems if you use a printer driver from the same printer manufacturer that supports your printer emulation. For example, if your printer supports PostScript level 3 as its default printer emulation, look up the list of printer drivers that are supplied with the 64-bit version of Windows. You can do this to find another printer from the same printer manufacturer that uses the same printer emulation. To do this, follow these steps.
Note When you use the following method, the print job is printed locally and the print job is then redirected to the network path. If you use this procedure, you do not receive printer updates from the print server when you update the printer driver on the print server.
Tips for locating a compatible printer driverYou may be able to use the name of your printer to obtain more information that you can use to find a compatible printer driver. For example, the Canon LBP-2460 PS printer driver is for Canon Laser Beam printers, and the 2460 series prints 24 pages per minute by using PS emulation. If the printer contains PS2 in the name, this typically refers to PostScript level 2. PS3 in the device name typically refers to PostScript level 3. For some printers, a printer driver has v.the PostScript emulator version that the printer uses in the title. For example, the Canon LBP-8III Plus PS-1 v51.4 uses version 51.4 of the PS1 language. For laser printers in the US and Europe, almost 80% of network laser printers use either PostScript or PCL as their main language. Of this 80%, PCL5 is the most common PCL type that is used and PostScript level 2 is the most common PS type.
Some personal laser printers are less standard. Typically, PostScript level 3 is a superset of PostScript level 2. Therefore, if you have a printer that understands PostScript level 3, and a driver that uses PostScript level 2, the printed test may be decipherable. Similarly, PCL6/XL is based on PCL5e, and PCL5e is based on PCL5.
How to match the physical features of an unsupported printerIf you select a similar printer in the Add Printer Wizard on a computer that is running a 64-bit version of Windows, you must consider the physical features of the printer. For example, if you require duplex printing on your documents, the compatible driver that you choose must also support duplex printing.
Other issues to consider is the availability of paper input and out put trays and the default orientation of the paper input. For example, printer drivers offer different methods to select duplex printing. By making sure that you choose a printer driver from the same manufacturer as your printer, you increase your chance that duplex is implemented in the same way across the whole range of devices. Additionally, if you pick a printer model that has a similar model series number, you increase the chance that the printer driver is compatible.
Issues that you may experience when you use a compatible printer driverIf you select a compatible printer, you may experience compatibility issues. For example, if you want to print to a monochrome laser printer, you must find a printer driver that uses the same printer emulation. The same printer emulation typically makes sure that the document prints legibly. However, you may not have the required duplex feature available.
If you print to a color laser printer, and you install a compatible printer driver that uses the same printer emulation, you can typically print decipherable documents. However, subtle differences in text color may not be preserved. This means that documents such as photographs may not print with a high image quality.
If you print to a dot matrix printer device, and you install a compatible printer driver that uses the same printer emulation, you may experience one or more of the following symptoms:
Note Installing a WHQL signed printer driver that is designed to match your specific printer always produces better results.
How to locate a compatible printer driver for your computer that is running a 64-bit version of WindowsTo locate a compatible printer driver for your computer that is running a 64-bit version of Windows, use the following methods in the following order. [Insert content after “To locate a compatible printer driver for your computer that is running a 64-bit version of Windows”] we recommend you first visit the Windows Vista Compatibility Center to find links to the latest 64-bit printer drivers. Its database contains thousands of the most popular printers and you can easily search by product name, number or brand. If you are unable to find them, then follow these methods in the following order.
Technical support for x64-based versions of Microsoft WindowsYour hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.
For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
http://www.microsoft.com/windowsxp/64bit/default.mspxFor product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:
http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspxTo see the Windows 7 Compatibility Center, visit the following Microsoft Web site: http://www.microsoft.com/windows/compatibility/windows-7/default.aspx
For more information about printer drivers and recommendations, view the following Microsoft "Choosing the Right Printer Drivers" white paper Web site:
Article ID: 895612 - Last Review: February 19, 2013 - Revision: 7.0