Article ID: 895678 - View products that this article applies to.
When you resume your Microsoft Windows XP Media Center Edition 2005-based computer from standby or from hibernation, the Media Center window may remain black. In this scenario, the computer appears to stop responding (hang).
This issue may occur if the following conditions are true:
To resolve this problem, follow these steps:
Download informationThe following file is available for download from the Microsoft Download Center:
Download the 895678 package now.
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(http://www.microsoft.com/downloads/details.aspx?FamilyId=B29A3B1D-A0A2-4D3F-AEFB-B0AAD2929EBC&amp;displayl ang=en)Release Date: March 17, 2005
For more information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
Media Center Technical SupportBecause Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.
You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site: http://www.microsoft.com/windowsxp/mediacenter/
To work around this issue and to restore the Media Center window, use one of the following methods:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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