Article ID: 896034 - View products that this article applies to.
When you try to play video files of a certain format by using Media Center Extender for Microsoft Windows XP Media Center Edition 2005, the files do not play. You receive the following error message in the Preview thumbnail:
You do not receive a warning message in a dialog box.
Cannot Play Video
This issue occurs because the Media Center Extender does not support the format of the video file. The Media Center Extender supports video file formats that are a subset of the video file formats that Windows XP Media Center Edition 2005 supports. Therefore, while some video files may play correctly in Windows XP Media Center Edition 2005, the files may not play at all on a Media Center Extender, and you may experience the symptoms that are described in the "Symptoms" section.
You may be able to work around this issue by using a video editing program to convert the video file to a different format that is supported by the Media Center Extender.
Media Center Extender for Windows XP Media Center Edition 2005 supports the following formats:
Media Center Technical SupportBecause Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 896034 - Last Review: April 12, 2013 - Revision: 4.0