Error message when you try to change your password on a Microsoft Windows 2000-based computer: "The system cannot change your password now because the domain is not available"

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Article ID: 896081 - View products that this article applies to.
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SYMPTOMS

If you try to change your password on a Microsoft Windows 2000-based computer, you may receive the following error message:
The system cannot change your password now because the domain is not available.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Windows 2000 Service Pack 3 (SP3) or a later service pack. For more information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Advapi32.dll5.0.2195.6876388,36824-Mar-200402:17x86
Browser.dll5.0.2195.686669,90424-Mar-200402:17x86
Dnsapi.dll5.0.2195.6824134,92824-Mar-200402:17x86
Dnsrslvr.dll5.0.2195.687692,43224-Mar-200402:17x86
Eventlog.dll5.0.2195.688347,88824-Mar-200402:17x86
Kdcsvc.dll5.0.2195.6890143,63224-Mar-200402:17x86
Kerberos.dll5.0.2195.6903210,19211-Mar-200402:37x86
Ksecdd.sys5.0.2195.682471,88821-Sep-200300:32x86
Lsasrv.dll5.0.2195.6987513,29615-Oct-200418:16x86
Lsass.exe5.0.2195.690233,55225-Feb-200423:59x86
Msv1_0.dll5.0.2195.7036117,00816-Mar-200505:33x86
Netapi32.dll5.0.2195.6949309,00810-Jun-200416:58x86
Netlogon.dll5.0.2195.6891371,47224-Mar-200402:17x86
Ntdsa.dll5.0.2195.68961,028,88024-Mar-200402:17x86
Samsrv.dll5.0.2195.6897388,36824-Mar-200402:17x86
Scecli.dll5.0.2195.6893111,37624-Mar-200402:17x86
Scesrv.dll5.0.2195.6903253,20024-Mar-200402:17x86
Sp3res.dll5.0.2195.70266,301,69607-Feb-200505:35x86
W32time.dll5.0.2195.682450,96024-Mar-200402:17x86
W32tm.exe5.0.2195.682457,10421-Sep-200300:32x86

MORE INFORMATION

For more information about the error message, click the following article number to view the article in the Microsoft Knowledge Base:
890953 You receive a "The system cannot change your password now because the domain is not available" error message on a Windows XP-based or Windows 2000-based computer

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 896081 - Last Review: October 9, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbautohotfix kbfix kbbug kbhotfixserver kbqfe KB896081

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