Article ID: 896081 - View products that this article applies to.
If you try to change your password on a Microsoft Windows 2000-based computer, you may receive the following error message:
The system cannot change your password now because the domain is not available.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesBecause of file dependencies, this hotfix requires Microsoft Windows 2000 Service Pack 3 (SP3) or a later service pack. For more information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/ )How to obtain the latest Windows 2000 service pack
Restart requirementYou have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
For more information about the error message, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/890953/ )You receive a "The system cannot change your password now because the domain is not available" error message on a Windows XP-based or Windows 2000-based computer
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.