A picture that is attached to an e-mail message that is delivered from Lotus Notes through Microsoft Exchange Connector for Lotus Notes does not appear

Article translations Article translations
Article ID: 896084 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

You receive an e-mail message that is delivered from Lotus Notes through Microsoft Exchange Connector for Lotus Notes. If a picture is attached to the e-mail message, the picture does not appear when you open the e-mail message.

CAUSE

This problem occurs if the following conditions are true:
  • When the sender composes the e-mail message, the sender copies the picture from a graphics editor. Then, the sender pastes the picture to the e-mail message.
  • The body of the e-mail message does not contain any characters.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   21-Jun-2005  03:00  6.5.7233.28     3,261,952  Mdbmsg.dll       
   04-Jun-2005  01:56                      3,304  Redir.asp
   21-Jun-2005  03:33  6.5.7233.28     5,176,832  Store.exe       

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages


Microsoft continues to update the tools that support interoperability among Lotus Domino R5 and Lotus Domino 6, Microsoft Exchange Server 2003, and Microsoft Windows Server 2003 Active Directory. The updated tools for Lotus Domino replace the following tools that are included with Exchange Server 2003 and with Microsoft Exchange Server 2003 Service Pack 2:
  • Exchange Connector for Lotus Notes
  • Calendar Connector for Lotus Notes
  • Migration Wizard for Lotus Notes
To obtain these tools and to obtain guidance and additional resources, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/interopmigration/bb403105.aspx
These updated tools provide additional functionality and address several issues that customers reported with earlier versions of the tools.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 896084 - Last Review: October 9, 2011 - Revision: 5.0
APPLIES TO
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
Keywords: 
kbautohotfix kbqfe kbHotfixServer kbexchtransport kbfix kbbug KB896084

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com