The progress bar hangs at 0 percent in Windows 98 when you click "Download and install" on the Windows Update Web site or on the Microsoft Update Web site

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Article ID: 896227 - View products that this article applies to.
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Symptoms

Consider you are using Microsoft Windows 98 or Microsoft Windows Millennium Edition. You successfully access the Windows Update Web site or the Microsoft Update Web site, scan for available updates, and select updates to install. However, when you click Download and install, the progress bar never progresses and stops responding at 0 percent.
If you are usng different operating system, try the methods in "More Information" Section.

Resolution

To resolve this problem in Microsoft Windows 98 or in Microsoft Windows Millennium Edition, follow these steps:
  1. Connect to the Internet as indicated by your specific Internet Service Provider (ISP) service.
  2. Start Microsoft Internet Explorer.
  3. In Internet Explorer, click Tools, and then click Windows Update.
  4. Delete temporary Internet files and cookies. To do this, follow these steps:
    1. Click Start, click Run, type inetcpl.cpl, and then click OK.
    2. In Internet Properties, click the General tab.
    3. Under Temporary Internet files, click Delete Cookies, and then click OK.
    4. Under Temporary Internet files, click Delete Files, and then click OK.
  5. Delete temporary Windows Installer files. To do this, follow these steps:
    1. Click Start, and then click My Computer.
    2. In My Computer, click Tools, and then click Folder Options.
    3. In Folder Options, click the View tab.
    4. Click to clear the Hide protected operating system files (Recommended) check box, click to select the Show hidden files and folders check box, and then click OK.
    5. In My Computer, double-click Local Disk (C:), and then double-click the WUTemp folder.
    6. In WUTemp, click Edit, and then click Select All.
    7. Press BACKSPACE.

      If you are prompted to confirm the file deletion, click Yes.
  6. Click Start, click Run, type cmd, and then click OK.
  7. At the command prompt, type the following commands. Press ENTER after each command.
    • regsvr32 msscript.ocx
    • regsvr32 dispex.dll
    • regsvr32 vbscript.dll
    • regsvr32 scrrun.dll
  8. Verify that JScript is correctly associated. To do this, follow these steps:
    1. Click Start, and then click My Computer.
    2. In My Computer, click Tools, and then click Folder Options.
    3. In Folder Options, click File Types tab.
    4. In the Registered File Types list, click the JS extension, and then click Advanced.
    5. In Edit File Type, click Edit.
    6. In the Application used to perform action box, type the following command, and then click OK two times:

      C:\WINDOWS\System\WScript.exe "%1"%*
  9. Install the latest scripting engine update. To do this, visit the following Microsoft Web site:

More information

For those who use other operating systems, you may also encounter the following issues when you try to install this update:
  • The update installation fails.
  • The system keeps reminding you to install this update although you already installed it.
  • The desktop does not load.
If you encounter one if the issues mentioned above, you may try the following methods.

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Properties

Article ID: 896227 - Last Review: June 20, 2014 - Revision: 11.0
Applies to
  • Microsoft Windows Update
  • Microsoft Update
Keywords: 
kbwindowsupdatev4 kbwindowsupdatev6 kbtshoot kbcip KB896227

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