Article ID: 896421 - View products that this article applies to.
If Microsoft Windows Media Services 9 Series is installed on computers that are running Microsoft Windows Server 2003 x64 Editions, 32-bit versions of performance monitoring software may not be able to access the Windows Media Services performance counters. For example, the Windows Media Services Management Pack for Microsoft Operations Manager (MOM) may not be able to access the performance counters.
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
The following file is available for download from the Microsoft Download Center:
For more information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
Download the WindowsMedia9-KB896421-x64-ENU.exe package now.
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119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
To work around this behavior, make sure that all performance counters are available to the performance monitoring software. To do this, you must copy files from a Windows Media Services-based server that is running on a 32-bit version of Windows Server 2003 to the Windows Media Services-based server that is running a Windows Server 2003 x64 Edition. The following table lists the files that you must copy.
Note Do not register the 32-bit versions of these DLLs.
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Technical support for Windows x64 editionsYour hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.
For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
http://www.microsoft.com/windowsxp/64bit/default.mspxFor product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:
Article ID: 896421 - Last Review: September 27, 2011 - Revision: 5.0