Article ID: 896462 - View products that this article applies to.
When you connect to the Microsoft Windows Update Web site by using the 64-bit version of Microsoft Internet Explorer, you receive the following message:
If you click Open it now, the 32-bit version of Internet Explorer opens, and Windows Update continues. The following message appears in the 64-bit Internet Explorer window:
This behavior occurs because Windows Update uses 32-bit ActiveX controls. Therefore, Windows Update requires a 32-bit browser to work correctly. If you access Windows Update by using the 64-bit version of Internet Explorer in x64-based versions of Windows, you receive the message in the "Symptoms" section. The 32-bit version of Internet Explorer is started and opens the Windows Update Web site.
Technical support for Windows x64 editionsYour hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.
For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
http://www.microsoft.com/windowsxp/64bit/default.mspxFor product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:
Article ID: 896462 - Last Review: September 11, 2011 - Revision: 2.0