The Firewall service may not start in Internet Security and Acceleration (ISA) Server 2004 after you select a certificate for a, SSL listener

Article translations Article translations
Article ID: 896495 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

In Microsoft Internet Security and Acceleration (ISA) Server 2004, the Firewall service may not start. This symptom occurs after you select a certificate for use with a Secure Sockets Layer (SSL) Web Listener. After you select a certificate, ISA 2004 tries to stamp the Security Descriptor of the certificate with permissions for the Network Service account. This symptom occurs if the following conditions are true:
  • You are using a third-party Cryptographic Service Provider (CSP).
  • The CSP does not support the use of a Security Descriptor for the certificate's associated private key.
Note The Firewall service starts correctly if you use the Microsoft CSPs.

Additionally, the following event messages are logged in the Application log:

Event Type: Error
Event Source: Microsoft ISA Server Web Proxy Event
Category: None
Event ID: 14127
Date: date
Time: time
User: N/A
Computer: computername
Description: The Web Proxy service could not initialize (error code 505.83.4.0.1872.0). The internal error code in the Data area of the event properties indicates the cause of the failure.

Event Type: Error
Event Source: Microsoft Firewall Event
Category: None
Event ID: 14060
Date: date
Time: time
User: N/A
Computer: computername
Description: Cannot load an application filter Web Proxy Filter ({4CB7513E-220E-4C20-815A-B67BAA295FF4}). FilterInit failed with code 0x80070519. To attempt to activate this application filter again, stop and restart the Firewall service.

Event Type: Error
Event Source: Microsoft Firewall Event
Category: None
Event ID: 14001
Date: date
Time: time
User: N/A
Computer: computername
Description: Firewall Service failed to initialize. Previous event log entries might help determine the proper action.

Note These event IDs may be related to other startup problems. However, only "FilterInit failed with code 0x80070519" in event 14060 is specific to the problem that is described in this article.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Internet Security and Acceleration Server 2004. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
891024 How to obtain the latest ISA Server 2004 service pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

For ISA Server 2004 Standard Edition, you must have Service Pack 1 (SP1) installed.

Restart requirement

You must restart the Firewall service after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

ISA Server 2004 Standard Edition with SP1

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   02-Apr-2005  07:11  4.0.2163.258      363,792  Msphlpr.dll      

ISA Server 2004 Enterprise Edition

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   10-Apr-2005  04:01  4.0.3440.258      394,008  Msphlpr.dll      

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Internet Security and Acceleration Server 2004 Service Pack 2.

MORE INFORMATION

By default, the ISA 2004 Firewall service runs under the Network Service account. For more information about how to install ISA Server 2004 hotfixes and updates, click the following article number to view the article in the Microsoft Knowledge Base:
885957 How to install ISA Server hotfixes and updates

Properties

Article ID: 896495 - Last Review: September 11, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Internet Security and Acceleration Server 2004 Standard Edition
  • Microsoft Internet Security and Acceleration Server 2004 Enterprise Edition
Keywords: 
kbautohotfix kbisa2006swept kbqfe kbhotfixserver kbbug kbfix KB896495

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com