Article ID: 896515 - Last Review: March 18, 2009 - Revision: 5.1 A network administrator can add the DisablePST registry value to a registry key so that all the users of a computer cannot create or access Outlook .pst files in Outlook 2003On This PageSYMPTOMSAs a network administrator, you can add the DisablePST registry value to the following registry key so that all the users of a computer cannot create or access Microsoft Outlook personal folders (.pst) files: HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0\Outlook However, you cannot use the DisablePST registry value to prevent users from creating or accessing the .pst files on a per-user basis.RESOLUTIONThis problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Microsoft Office 2003 service pack, you do not have to install the hotfix. Service pack informationThis problem is corrected in Microsoft Office 2003 Service Pack 2.To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 870924
(http://support.microsoft.com/kb/870924/
)
How to obtain the latest service pack for Office 2003 How to obtain the hotfixThis issue is fixed in the Outlook 2003 post-Service Pack 1 Hotfix Package that is dated March 11, 2005. For more information, click the following article number to view the article in the Microsoft Knowledge Base:895402
(http://support.microsoft.com/kb/895402/
)
Description of the Outlook 2003 post-Service Pack 1 hotfix package: March 11, 2005 After you install this hotfix, follow the steps that are listed in the "More Information" section to set the DisablePST registry key and to enable the hotfix on a per-user basis. STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Office 2003 Service Pack 2. MORE INFORMATIONImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756
(http://support.microsoft.com/kb/322756/
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How to back up and restore the registry in Windows To prevent users from accessing and creating .pst files by using the Outlook command bar, follow these steps:
Method 1 Click Tools, click Email Accounts, click View or change existing e-mail accounts, click Next, and then click New Outlook Data file. Method 2 Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756
(http://support.microsoft.com/kb/322756/
)
How to back up and restore the registry in Windows Click Tools, click Options, click the Mail Setup tab, click Data Files, and then click Add. To prevent users from accessing a PST file by using these two methods, follow these steps:
258277
(http://support.microsoft.com/kb/258277/
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How to disable the AutoArchive feature and the Personal Folders file feature in Outlook
You can use the DisablePST registry entry to disallow users to open an existing PST file in Outlook 2003. However, the DisablePST registry entry does not work in Outlook 2007.
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