You receive a "Movie Maker cannot create the DVD because an error occurred" error message if you burn a DVD on your Windows XP Media Center Edition 2005-based computer

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Article ID: 896566 - View products that this article applies to.
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Symptoms

If you try to burn a DVD by using Microsoft Windows Movie Maker version 2.1 on your Microsoft Windows XP Media Center Edition 2005-based computer, you receive the following error message:
Create a DVD
Movie Maker cannot create the DVD because an error occurred.

Cause

This problem occurs if the following conditions are true:
  • You use Fast User Switching to change user accounts before you try to burn the DVD.
  • The account that you switched to does not have sufficient permissions to use the DVD burn engine that is used by Windows Movie Maker. To burn a DVD, the user account must have administrator permissions.

Workaround

To work around this problem, log on to an account that has administrator permissions before you try to burn a DVD.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

Technical support for Media Center

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

Properties

Article ID: 896566 - Last Review: April 10, 2013 - Revision: 3.0
Applies to
  • Microsoft Windows XP Media Center Edition 2005
Keywords: 
kbtshoot kbprb KB896566

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