You experience a memory leak when you run a program in Exchange Server 2003 that uses the GET method WebDAV protocol to retrieve an .xls file attachment from an e-mail message

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Article ID: 896682 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You run a program that uses the GET method in the WebDAV protocol in a Microsoft Exchange Server 2003 organization. This program retrieves an attachment from an e-mail message. The attachment is a Microsoft Excel (.xls) file.

In this scenario, you experience the following symptoms:
  • The performance of the Exchange Server 2003 server deteriorates over time.
  • You have to restart the Exchange Server 2003 server to resume typical performance levels.
Additionally, there is a continuous increase in the number of file handles that are allocated to the Store.exe process.

CAUSE

This problem occurs because Exchange Server 2003 leaks a file handle every time that the WebDAV GET method is executed.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must install Microsoft Exchange Server 2003 Service Pack 1 (SP1) before you install the hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart the computer after you apply the hotfix. However, the Microsoft Exchange Information Store Service and all other dependent services will be restarted.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Mdbmsg.dll6.5.7233.283,261,95221-Jun-200503:00x86
Redir.aspNot Applicable3,30404-Jun-200501:56Not Applicable
Store.exe6.5.7233.285,176,83221-Jun-200503:33x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages

Properties

Article ID: 896682 - Last Review: October 9, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbexchange2003sp1fix kbfix kbbug KB896682

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