A user in a trusted external domain cannot log on to a Windows Server 2003-based domain even though the "Allow Cross-Forest User Policy and Roaming User Profiles" Group Policy setting is enabled

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Article ID: 896683 - View products that this article applies to.
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SYMPTOMS

A user in a trusted external domain cannot log on to a Microsoft Windows Server 2003-based domain, even though the Allow Cross-Forest User Policy and Roaming User Profiles Group Policy setting is enabled.

When this problem occurs, the Userenv.log file may contain an entry that is similar to the following:
USERENV(ec0.86c) 13:36:18:156 ProcessGPO: Deferring search for <LDAP://CN={31B2F340-016D-11D2-945F-00C04FB984F9},CN=Policies,CN=System,DC=nils,DC=com>
USERENV(ec0.86c) 13:36:18:484 GetMachineDomainDS: ldap_bind_s failed with 82
USERENV(ec0.86c) 13:36:18:500 GetGPOInfo: Leaving with 0

CAUSE

This problem occurs because the Group Policy object that contains the Allow Cross-Forest User Policy and Roaming User Profiles Group Policy setting fails when a Windows Server 2003-based domain has an external trust relationship with the domain to which the user belongs.

Note This issue does not occur when the trust relationship between the domains is a forest trust instead of an external trust.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit versions   Date         Time   Version             Size  File name
   -----------------------------------------------------------------
   09-Apr-2005  00:24  5.2.3790.306     757,248  Userenv.dll
Windows Server 2003 with Service Pack 1, 32-bit versions   Date         Time   Version             Size  File name
   -----------------------------------------------------------------
   09-Apr-2005  00:13  5.2.3790.2418    789,504  Userenv.dll
Windows Server 2003, x64-based versions   Date         Time   Version             Size  File name  Platform
   -----------------------------------------------------------------
   11-Apr-2005  04:59  5.2.3790.2418  1,069,056  Userenv.dll     x64
   11-Apr-2005  04:59  5.2.3790.2418    789,504  Wuserenv.dll    x86
Windows Server 2003, Itanium-based versions   Date         Time   Version             Size  File name  Platform
   -----------------------------------------------------------------
   11-Apr-2005  04:59  5.2.3790.306   1,546,752  Userenv.dll   IA-64
   11-Apr-2005  04:59  5.2.3790.306     757,248  Wuserenv.dll    x86
Windows Server 2003 with Service Pack 1, Itanium-based versions   Date         Time   Version             Size  File name  Platform
   -----------------------------------------------------------------
   11-Apr-2005  04:59  5.2.3790.2418  1,563,648  Userenv.dll   IA-64
   11-Apr-2005  04:59  5.2.3790.2418    789,504  Wuserenv.dll    x86
Note Windows Server 2003 Service Pack 1 is already included in the Windows Server 2003 x64 edition.

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

MORE INFORMATION

For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 896683 - Last Review: October 9, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
Keywords: 
kbautohotfix kbwinserv2003sp2fix kbbug kbfix kbhotfixserver kbqfe KB896683

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