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Article ID: 896719 - Last Review: November 10, 2006 - Revision: 2.2

You receive a "Microsoft Office Visio Viewer couldn't load the url address or the file" error message when you try to open a Visio 2007 or Visio 2003 drawing in Visio Viewer 2003

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SYMPTOMS

When you try to open a Microsoft Office Visio 2007 or Microsoft Office Visio 2003 drawing from a Microsoft Windows SharePoint Services document library or from a Microsoft Office SharePoint Portal Server document library, the drawing does not open in Microsoft Office Visio Viewer 2003. Additionally, you receive the following error message:
Microsoft Office Visio Viewer couldn't load the url address or the file.

CAUSE

This issue may occur if the Visio drawing has a file name that contains an accented character. For example, the file name may include an accented character that is similar to any one of the following:
à, á, â, ã, ä, å

WORKAROUND

To work around this issue, switch to Explorer view in the document library. Then, open the Visio drawing. To view a document library in Explorer view, click the document library on the Quick Launch bar, and then click Explorer View under Select a View.

Note To avoid this issue, do not use accented characters in file names.

MORE INFORMATION

For more information about Visio Viewer 2003, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyId=3FB3BD5C-FED1-46CF-BD53-DA23635AB2DF (http://www.microsoft.com/downloads/details.aspx?FamilyId=3FB3BD5C-FED1-46CF-BD53-DA23635AB2DF)

APPLIES TO
  • Microsoft Office Visio Professional 2007
  • Microsoft Office Visio Standard 2007
  • Microsoft Office Visio Professional 2003
  • Microsoft Office Visio Standard 2003
Keywords: 
kbopenfile kbtshoot kbprb KB896719

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