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You receive a "Microsoft Office Visio Viewer couldn't load the url address or the file" error message when you try to open a Visio 2007 or Visio 2003 drawing in Visio Viewer 2003

Article ID:896719
Last Review:November 10, 2006
Revision:2.2

SYMPTOMS

When you try to open a Microsoft Office Visio 2007 or Microsoft Office Visio 2003 drawing from a Microsoft Windows SharePoint Services document library or from a Microsoft Office SharePoint Portal Server document library, the drawing does not open in Microsoft Office Visio Viewer 2003. Additionally, you receive the following error message:
Microsoft Office Visio Viewer couldn't load the url address or the file.

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CAUSE

This issue may occur if the Visio drawing has a file name that contains an accented character. For example, the file name may include an accented character that is similar to any one of the following:
à, á, â, ã, ä, å

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WORKAROUND

To work around this issue, switch to Explorer view in the document library. Then, open the Visio drawing. To view a document library in Explorer view, click the document library on the Quick Launch bar, and then click Explorer View under Select a View.

Note To avoid this issue, do not use accented characters in file names.

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MORE INFORMATION

For more information about Visio Viewer 2003, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyId=3FB3BD5C-FED1-46CF-BD53-DA23635AB2DF (http://www.microsoft.com/downloads/details.aspx?FamilyId=3FB3BD5C-FED1-46CF-BD53-DA23635AB2DF)

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APPLIES TO
Microsoft Office Visio Professional 2007
Microsoft Office Visio Standard 2007
Microsoft Office Visio Professional 2003
Microsoft Office Visio Standard 2003

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Keywords: 
kbopenfile kbtshoot kbprb KB896719

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