Microsoft CRM contacts are not synchronized with Outlook when you click Synchronize on the Tools menu in Microsoft CRM Sales for Outlook

When you click Synchronize on the Tools menu in Microsoft Business Solutions CRM 1.2 Sales for Outlook, Microsoft CRM contacts are not synchronized with Microsoft Outlook. The Outlook client does not create Microsoft Outlook contacts that correspond to your CRM contacts. You expect your CRM contacts to be synchronized with Microsoft Outlook.

This problem occurs if you install the software update that is mentioned in the following Microsoft Knowledge Base article:

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about the terminology that is used to describe Microsoft product updates, see the following articles in the Microsoft Knowledge Base: