Known issues that may occur if you install Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 on Windows Small Business Server 2003

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SUMMARY

This article describes the known issues that you may experience if you install Microsoft Windows Server 2003 Service Pack 1 (SP1) or Microsoft Windows Server 2003 Service Pack 2 (SP2) on a computer that is running Microsoft Windows Small Business Server 2003.

INTRODUCTION

Windows Server 2003 SP1 and Windows Server 2003 SP2 are supported on Windows Small Business Server 2003. However, there are known integration issues that are resolved in Windows Small Business Server 2003 Service Pack 1 (SP1).

If you have already installed Windows Server 2003 SP1 or Windows Server 2003 SP2, you do not have to remove the service pack because it is a prerequisite to installing Windows Small Business Server 2003 SP1.

However, if you must remove Windows Server 2003 SP1 or Windows Server 2003 SP2 to address a known issue, you must reinstall the service pack when you install Windows Small Business Server 2003 SP1.

MORE INFORMATION

Known issues

You may experience one or more of the following issues if you install Windows Server 2003 SP1 or Windows Server 2003 SP2 on to Windows Small Business Server 2003.

The Remote Access Wizard does not create a Connection Manager configuration package after you install Windows Server 2003 SP1 or Windows Server 2003 SP2

If you run the Remote Access Wizard after you install Windows Server 2003 SP1 or Windows Server 2003 SP2, the wizard stops responding (hangs) when the wizard tries to create the Connection Manager Configuration package file.

Additionally, you receive the following error message:
An error occurred while creating the Connection Manager configuration package file. For details, see C:\Program Files\Microsoft Windows Small Business Server\Support\rraslog.txt, and then rerun the Remote Access Wizard.
To resolve this problem, follow these steps:
  1. Remove Windows Server 2003 SP1 or Windows Server 2003 SP2. To do this, follow these steps:
    1. Click Start, point to Control Panel, and then click Add or Remove Programs.
    2. In the Add or Remove Programs dialog box, click Windows Server 2003 Service Pack 1, and then click Remove.
    3. In the Windows Server 2003 Service Pack 1 Removal Wizard, click Next to remove the service pack.
  2. Run the Remote Access Wizard again. To do this, follow these steps:
    1. Click Start, and then click Server Management.
    2. In the console tree, click Internet and E-mail.
    3. In the details pane, click Configure Remote Access.
    4. Follow the instructions on the screen to complete the wizard.
Note This problem is corrected in Windows Small Business Server 2003 SP1.

The Change Server IP Address tool fails after you install Windows Server 2003 SP1 or Windows Server 2003 SP2

The Change Server IP Address tool does not change the IP address of your server after you install Windows Server 2003 SP1 or Windows Server 2003 SP2 on a computer that is running Windows Small Business Server 2003.

To resolve this problem, remove Windows Server 2003 SP1 or Windows Server 2003 SP2, and then run the Change Server IP Address tool again. After you have finished this procedure, run the Configure E-mail and Internet Connection Wizard to make sure that your networking settings are configured correctly.

To do this, follow these steps:
  1. Remove Windows Server 2003 SP1 or Windows Server 2003 SP2. To do this, follow these steps:
    1. Click Start, point to Control Panel, and then click Add or Remove Programs.
    2. In the Add or Remove Programs dialog box, click Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2, and then click Remove.
    3. In the Windows Server 2003 Service Pack 1 Removal Wizard or in the Windows Server 2003 Service Pack 2 Removal Wizard , click Next to remove the service pack.
  2. Run the Change Server IP Address tool. To do this, follow these steps:
    1. Click Start, and then click Server Management.
    2. In the console tree, click Internet and E-mail.
    3. In the details pane, click Change Server IP Address.
    4. Follow the instructions on the screen to complete the wizard.
  3. Run the Configure E-mail and Internet Connection Wizard. To do this, follow these steps:
    1. Click Start, and then click Server Management.
    2. In the console tree, click Internet and E-mail.
    3. In the details pane, click Connect to the Internet.
    4. Follow the instructions on the screen to complete the wizard.
Note This problem is corrected in Windows Small Business Server 2003 SP1.

If you remove Windows Server 2003 SP1 or Windows Server SP2 from a computer that is running Windows Small Business Server 2003, the Fax service does not start and the Fax Configuration Wizard does not finish

If you remove Windows Server 2003 SP1 or Windows Server 2003 SP2 from a computer that is running Windows Small Business Server 2003, the Fax service does not start, and the Fax Configuration Wizard does not finish.

Additionally, you receive the following error message:
One or more files are missing or corrupt, you will need to re-install the Small Business Server Tools to correct this problem.
To resolve this problem, use Regedit.exe to modify the registry entry that is causing the problem. To do this, follow these steps.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate and then click the following subkey in the registry:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Telephony\Country List
  3. Right-click the CountryListVersion entry, and then click Modify.
  4. Type 0 the Value data box, and then click OK.
  5. Quit Registry Editor, and then restart the computer.
  6. After the computer restarts, click Start, and then click Server Management.
  7. In Server Management, click the Fax node, and then click Configure Fax Services.
  8. Follow the instructions on the screen to complete the wizard.

On a server that has a processor that supports hardware-based data execution prevention, the Small Business Server Add Licensing Wizard may crash

On a server that has a processor that supports hardware-based data execution prevention, the Small Business Server Add Licensing Wizard may crash after the welcome screen is displayed. Additionally, no error message will be displayed to the user.

On the server console, you may receive a pop-up warning from Data Execution Prevention (DEP). This warning states that Data Execution Prevention prevented an application from running, and it displays a list of applications. The Small Business Server Add Licensing Wizard is in this list of applications.

To work around this problem, add the Add Licensing Wizard to the list of exceptions for DEP. To view the DEP settings, follow these steps:
  1. Click Start, click Control Panel, and then double-click System.
  2. Click the Advanced tab.
  3. In the Performance section, click Settings. The Performance Options dialog box appears.
  4. Click the Data Execution Prevention tab.
  5. Click Add to add the Small Business Server Add Licensing Wizard to the list of exceptions.
  6. Locate the Activation.exe file. Typically, this file is in the following folder:
    C:\Program files\Windows for Small Business Server\Licensing
  7. Click OK to add this file to the list of exceptions.
You can resolve these issues by using Windows Small Business Server 2003 SP1. To obtain Windows Small Business Server 2003 SP 1, visit the following Microsoft Web site:
http://www.microsoft.com/WindowsServer2003/sbs/downloads/sp1/default.mspx

Properties

Article ID: 897342 - Last Review: December 3, 2007 - Revision: 4.4
APPLIES TO
  • Microsoft Windows Server 2003 Service Pack 1, when used with:
    • Microsoft Windows Small Business Server 2003 Premium Edition
    • Microsoft Windows Small Business Server 2003 Standard Edition
Keywords: 
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