Support policy for Microsoft software that runs on non-Microsoft hardware virtualization software

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Article ID: 897615
This article supersedes previously published Microsoft Knowledge Base article 273508.
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Summary

Hardware virtualization software lets you run multiple operating system instances at the same time on a single computer. Microsoft has multiple software offerings that provide this functionality. For a list of products that are currently in life cycle, see the following Microsoft website:
Microsoft Support Lifecycle
Some third-party companies also have software that provides this functionality. This article describes the support that Microsoft provides for its software when you run it with non-Microsoft hardware virtualization software.

Except as described in this article, Microsoft does not test or support Microsoft software that's run in conjunction with non-Microsoft hardware virtualization software.

For Microsoft customers who have Premier-level support and who run non-Microsoft hardware virtualization software from vendors with which Microsoft does not have an established support relationship that covers virtualization solutions: Microsoft will investigate potential issues with Microsoft software that's run in conjunction with non-Microsoft hardware virtualization software.

As part of the investigation, Microsoft may require the issue to be reproduced by the customer independently from the non-Microsoft hardware virtualization software. This can be done on Windows Server 2008 (with Hyper-V), the actual hardware platform with the Windows operating system installed directly upon it, or on both. Where issues are confirmed to be unrelated to the non-Microsoft hardware virtualization software, Microsoft will support its software in a manner that is consistent with support provided on a server that has passed Microsoft's "Designed for" or "Certified for" testing criteria. For more information about "Designed for" or "Certified for" hardware, see the following Microsoft website:
http://www.windowsservercatalog.com/content.aspx?ctf=logo.htm
Additionally, for vendors with whom Microsoft has established a support relationship that covers virtualization solutions, or for vendors who have Server Virtualization Validation Program (SVVP) validated solutions, Microsoft will support server operating systems subject to the Microsoft Support Lifecycle policy for its customers who have support agreements when the operating system runs virtualized on non-Microsoft hardware virtualization software. This support will include coordinating with the vendor to jointly investigate support issues. As part of the investigation, Microsoft may still require the issue to be reproduced independently from the non-Microsoft hardware virtualization software. Where issues are confirmed to be unrelated to the non-Microsoft hardware virtualization software, Microsoft will support its software in a manner that is consistent with support provided when that software is not running together with non-Microsoft hardware virtualization software.

More information

For more information about the support policy for running Microsoft server software in supported virtualization environments, click the following article number to view the article in the Microsoft Knowledge Base:
957006 Microsoft server software and supported virtualization environments
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. Third parties are responsible for the testing of their software running together with Microsoft software. Microsoft software may not work as intended in third-party virtualized hardware environments.

For more information about third-party vendors whose virtualization software is associated with the SVVP, see the following Microsoft website:
http://www.windowsservercatalog.com/svvp/
For more information about third-party vendors who will support virtualization software, click the following article number to view the article in the Microsoft Knowledge Base:
944987 Support partners for non-Microsoft hardware virtualization software

Properties

Article ID: 897615 - Last Review: January 29, 2014 - Revision: 7.0
Keywords: 
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