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Article ID: 897755 - Last Review: January 26, 2007 - Revision: 4.9

When you click a hyperlink to an Adobe Acrobat PDF file in an Office document, Adobe Acrobat Reader starts and then closes without opening the PDF file

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SYMPTOMS

You create a hyperlink to an Adobe Acrobat Portable Document Format (PDF) file in a document in one of the programs that are listed in the "Applies to" section. When you click the link to open the PDF file, Adobe Acrobat Reader starts and then closes without opening the PDF file. This problem also occurs when you click an existing link to a PDF file in one of the programs that are listed in the "Applies to" section.
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CAUSE

This problem occurs if you have Adobe Acrobat Reader 7.0 installed on the computer.
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RESOLUTION

To resolve this problem, update Adobe Acrobat Reader 7.0 to Adobe Acrobat Reader 7.01. To do this, follow these steps:
  1. Start Adobe Acrobat Reader.
  2. On the Help menu, click Check for updates now.
  3. Under Current Updates, click Adobe Acrobat 7.0.1 and Reader 7.0.1 Update, and then click Add.
  4. Click Update.
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The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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APPLIES TO
  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Office Access 2007
  • Microsoft Office Excel 2007
  • Microsoft Office InfoPath 2007
  • Microsoft Office OneNote 2007
  • Microsoft Office Outlook 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Project Professional 2007
  • Microsoft Office Project Standard 2007
  • Microsoft Office Publisher 2007
  • Microsoft Office SharePoint Designer 2007
  • Microsoft Office Visio Professional 2007
  • Microsoft Office Visio Standard 2007
  • Microsoft Office Word 2007
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Access 2003
  • Microsoft Office OneNote 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Project Professional 2003
  • Microsoft Office Project Standard 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Visio Professional 2003
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Standard Edition
  • Microsoft Office XP Developer Edition
  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Word 2002
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Keywords: 
kbexpertisebeginner kbtshoot kbprb KB897755
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