Article ID: 897879 - View products that this article applies to.
When you use Microsoft Office Accounting Express, Microsoft Office Accounting Professional, or Microsoft Office Small Business Accounting, you may notice that a vendor's balance is zero even though that vendor has outstanding bills in the Pay Bills window.
This problem may occur when a vendor has outstanding payments or outstanding credits, and these payments or credits have not been applied to the outstanding bills.
To resolve this problem, apply the outstanding payments or the outstanding credits to the outstanding bills. For more information about how to apply a payment or a credit to an outstanding bill, see the following topic in Accounting Express Help, in Accounting Professional Help, or in the Small Business Accounting Help:
"Apply Credits and Payments dialog box: Options and information"Note A vendor's balance is the difference between the vendor's outstanding bills and the vendor's outstanding credits. Because the balance is calculated this way, you may also notice that a vendor has a positive balance or a negative balance that may or may not agree with the balance in the Pay Bills window.
Steps to reproduce the problem
Article ID: 897879 - Last Review: September 10, 2011 - Revision: 5.0