You receive a "STOP 0x0000001E" error after you install security update MS05-018 on a Windows 2000-based computer

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Article ID: 898114 - View products that this article applies to.
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SYMPTOMS

After you install security update MS05-018 (KB890859) on a Microsoft Windows 2000-based computer, you may experience any one of the following symptoms:
  • The computer unexpectedly restarts.
  • You receive one of the following Stop error messages on a blue screen:

    Message 1
    A problem has been detected and Windows has been shut down to prevent damage to your computer...
    Technical information:

    *** STOP: 0x0000001E (0xc0000005, 0x804b2185, 0x00000000, 0x000000b0)
    KMODE_EXCEPTION_NOT_HANDLED
    Message 2
    A problem has been detected and Windows has been shut down to prevent damage to your computer...
    Technical information:

    *** STOP: 0x0000001E (0xc0000005, 0xdd4b2185, 0x00000000, 0x000000b0)
    KMODE_EXCEPTION_NOT_HANDLED
  • An error message that is similar to the following is logged in the System event log:
    Date: date
    Source: System
    Error Time: time
    Category: (102)
    Type: Error
    Event ID: 1003
    User: N/A
    Computer: COMPUTER
    Description: Error code 0000001E, parameter1 c0000005, parameter2 804b2185, parameter3 00000000, parameter4 000000b0. For more information, see Help and Support Center at http://support.microsoft.com. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 000001E 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c
Notes
  • The Stop error message varies depending on the configuration of the computer's system failure options. For more information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:
    307973 How to configure system failure and recovery options in Windows
  • The four parameters that are listed in the Stop error message vary with the computer's configuration.
  • Not all "Stop 0x0000001E" errors are caused by the problem that is described in this article. For more information about how to troubleshoot "Stop 0x0000001E" errors, click the following article number to view the article in the Microsoft Knowledge Base:
    264223 How to troubleshoot "Stop 0x0000001E" with first parameter of 0xC0000044

CAUSE

The Stop error occurs when the computer accesses a NULL DeviceObject object in a volume parameter block. This volume parameter block access is caused by a race condition. This race condition occurs when the computer mounts volumes on removable media devices such as CD or DVD drives.

This Stop error is more likely to occur in the following types of computers:
  • On a computer that is stressed
  • On a computer that uses multiple processors or hyper-threading
  • On a computer that mounts volumes frequently on removable media devices

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Windows 2000 Service Pack 3 (SP3) or Windows 2000 Service Pack 4 (SP4) installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version             Size  File name
   ----------------------------------------------------------
   06-May-2005  11:45  5.0.2195.7045  1,714,240  Ntkrnlmp.exe
   06-May-2005  11:45  5.0.2195.7045  1,713,280  Ntkrnlpa.exe
   06-May-2005  11:45  5.0.2195.7045  1,735,488  Ntkrpamp.exe
   06-May-2005  11:45  5.0.2195.7045  1,690,432  Ntoskrnl.exe

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
890859 MS05-018: Vulnerabilities in Windows kernel could allow elevation of privilege and denial of service

Properties

Article ID: 898114 - Last Review: September 20, 2006 - Revision: 4.1
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Datacenter Server
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbautohotfix kbwin2000presp5fix kbbug kberrmsg kbfix kbhotfixserver kbqfe KB898114

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