Outlook Express 6.0 stops responding when you try to log on to your e-mail account

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Article ID: 898123
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SYMPTOMS

When you start Microsoft Outlook Express 6.0, you may be prompted to log on to your e-mail account by typing the user name and the password in the Log on dialog box. However, if you click the Outlook Express window, Outlook Express stops responding. Additionally, the Log on dialog box disappears. When you click the Outlook Express window again, the Log on dialog box does not reappear.

CAUSE

This problem occurs when all the following conditions are true:
  • The e-mail account does not have a password specified.
  • You click Send/Receive on the Standard toolbar. Then, you return to the message list without entering the user name and the password when you are prompted.

    Note The send and receive operations cannot be completed without the user name information and the password information.
  • The Log on dialog box is hidden behind the Outlook Express window. Additionally, the Log on dialog box cannot be brought to the foreground.

RESOLUTION

This problem is fixed in update 900930. For more information about how to obtain update 900930, click the following article number to view the article in the Microsoft Knowledge Base:
900930 An update that addresses Outlook Express 6.0 issues is available for Windows XP

WORKAROUND

To work around this problem, perform one of the following actions when you are prompted to log on to your e-mail account:
  • Click Cancel.
  • Type the user name and the password, and then click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 898123 - Last Review: October 9, 2011 - Revision: 2.0
Keywords: 
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