The Office Setup program unexpectedly quits, and you do not receive an error message

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Article ID: 898469 - View products that this article applies to.
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SYMPTOMS

When you try to install a Microsoft Office 2007, Microsoft Office 2003 or Microsoft Office XP program, you experience the following symptoms:
  • The Setup program unexpectedly quits.
  • The active Setup dialog box disappears.
  • You do not receive an error message.
For example, the Product Key dialog box may unexpectedly disappear.

RESOLUTION

To resolve this problem, examine each local hard disk for errors. To do this, follow these steps:
  1. Open My Computer.
  2. Right-click the first hard disk that is listed, and then click Properties. Typically, the first hard disk is drive C.
  3. Click the Tools tab.
  4. Click Check Now.
  5. Click to select both the Automatically fix file system errors check box and the Scan for and attempt recovery of bad sectors check box. Then, click Start.
  6. Click Yes if you receive the following message:
    The disk check could not be performed because the disk check utility needs exclusive access to some Windows files on the disk. These files can be accessed only by restarting Windows. Do you want to schedule this disk check to occur next time you restart the computer?
    Click OK, and then restart the computer.

    If you do not receive this message, the disk scan starts.
  7. When the disk scan is finished, repeat steps 2 through 6 for all remaining hard disks on the computer.
After all hard disks are checked for errors, you can successfully install the Office program.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 898469 - Last Review: September 12, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office Outlook 2003 with Business Contact Manager
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Publisher 2003 with Digital Imaging
  • Microsoft Office InfoPath 2003
  • Microsoft Office OneNote 2003
  • Microsoft Office Project Professional 2003
  • Microsoft Office Project Standard 2003
  • Microsoft Office Visio Professional 2003
  • Microsoft Office XP Standard Edition
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Developer Edition
  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Word 2002
  • Microsoft Publisher 2002 Standard Edition
  • Microsoft Project 2002 Professional Edition
  • Microsoft Visio 2002 Professional Edition
  • Microsoft Visio 2002 Standard Edition
  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Office Word 2007
  • Microsoft Office Visio Professional 2007
  • Microsoft Office Visio Standard 2007
  • Microsoft Office Publisher 2007
  • Microsoft Office Project Professional 2007
  • Microsoft Office Project Standard 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2007 with Business Contact Manager
  • Microsoft Office OneNote 2007
  • Microsoft Office Excel 2007
Keywords: 
kbsetup kbtshoot kbprb KB898469

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