Merge fields do not replicate in labels in a mail merge document in Word 2007 or Word 2003 on a Windows XP Tablet PC

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Article ID: 898630 - View products that this article applies to.
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SYMPTOMS

When you use the Mail Merge wizard to create a list of labels in Microsoft Office Word 2007 or in Microsoft Office Word 2003, some of the labels do not appear with the information that you selected.

This issue may occur if you are running Word on a Tablet PC.

For example, if you insert an Address block in the first label position, and then tap Update all labels on step 4 of 6 in the Mail Merge wizard, only the first row and the last two labels on the last row will be updated with the AddressBlock field. The other labels will only have the Next Record field inserted.

CAUSE

This issue may occur after you update Microsoft Windows XP Tablet PC Edition to Microsoft Windows XP Tablet PC Edition 2005 or to Windows Vista that is running on a Tablet PC.

WORKAROUND

To work around this issue, follow these steps:
  1. When you are on step 4 of 6 in the Mail Merge wizard, tap the Tablet PC Input Panel icon on the Taskbar to open the Tablet PC Input Panel.

    Note If you are running Windows Vista on a Tablet PC, select the keyboard icon at the upper left of the Tablet PC Input Panel.
  2. Tap Func to display the function keys on the upper row of the keyboard.
  3. Tap inside the first label of the mail merge document.
  4. Tap F6. This sets the focus from the mail merge document to the Mail Merge task pane.
  5. Tap the arrow key until you select Update all labels.
  6. Tap the Spacebar to enable Update all labels.
All labels on the page are updated with both the Next Record field and the AddressBlock field.

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 898630 - Last Review: July 20, 2007 - Revision: 5.3
APPLIES TO
  • Microsoft Office Word 2003, when used with:
    • Microsoft Windows XP Tablet PC Edition 2005
  • Microsoft Office Word 2007, when used with:
    • Windows Vista Business
    • Windows Vista Enterprise
    • Windows Vista Home Basic
    • Windows Vista Home Premium
    • Windows Vista Starter
    • Windows Vista Ultimate
Keywords: 
kbmerge kbtshoot kbprb KB898630

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