The Svchost.exe process intermittently crashes with an access violation when the process uses the Wininet.dll file on a Windows XP-based computer

Article translations Article translations
Article ID: 899342 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
Expand all | Collapse all

On This Page

SYMPTOMS

The Svchost.exe process intermittently crashes with an access violation when the process uses the Wininet.dll file on a Microsoft Windows XP-based computer.

CAUSE

This problem may occur when a service loads and unloads the Wininet.dll file many times. This behavior may occur when the Wininet.dll file cannot open the cached index file. Then, the Wininet.dll file may try to unload the index file and fail with an access violation because the pointer to the index file is NULL.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wininet.dll6.0.2900.2859663,55201-Mar-200621:54x86

Registry update information

After you install the hotfix, use one of the following methods to update the registry.

Method 1

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Follow these steps, and then quit Registry Editor:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following key in the registry:
    HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Feature Control\FEATURE_KEEP_CACHE_INDEX_OPEN_KB899342
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type iexplore.exe, and then press ENTER.
  5. On the Edit menu, click Modify.
  6. Type 1, and then click OK.

Method 2

Follow these steps, and then quit Registry Editor:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following key in the registry:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_KEEP_CACHE_INDEX_OPEN_KB899342
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type iexplore.exe, and then press ENTER.
  5. On the Edit menu, click Modify.
  6. Type 1, and then click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 899342 - Last Review: September 28, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbautohotfix kbwinxppresp3fix kbbug kbfix kbHotfixServer kbqfe KB899342

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com