Article ID: 899357 - Last Review: April 28, 2008 - Revision: 4.3

How to access Knowledge Base content for Microsoft Dynamics products

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INTRODUCTION

Microsoft Dynamics Knowledge Base articles are available only to those customers who have purchased the appropriate support contract and who have a valid account for the Microsoft Dynamics PartnerSource Web site or to the Microsoft Dynamics CustomerSource Web site. The More Information section describes the correct way to access Knowledge Base content for all products that are listed in the Applies To section of this article.

Note Microsoft Dynamics CRM provides limited content on the public Microsoft Knowledge Base Web site. To access additional Microsoft CRM content, use the instructions in the More Information section.

MORE INFORMATION

To obtain Knowledge Base articles for Microsoft Dynamics products, you must visit the support page of one of the following Microsoft Web sites:

If you are a Microsoft Dynamics partner, visit the following Web site:
Microsoft Dynamics PartnerSource (https://mbs.microsoft.com/partnersource)
If you are a Microsoft Dynamics customer, visit the following Web site:
Microsoft Dynamics CustomerSource (https://mbs.microsoft.com/customersource)
To log on to either of these Web sites, you must have a valid Microsoft Passport Network account. If you have not previously used your Passport Network account to log on to the PartnerSource Web site or to the CustomerSource Web site, click the following link for instructions:
https://mbs.microsoft.com/downloads/public/viapassport.doc (https://mbs.microsoft.com/downloads/public/viapassport.doc)
APPLIES TO
  • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM Online Professional Edition
  • Microsoft CRM 3.0
  • Microsoft CRM 1.2
  • Microsoft Business Solutions CRM 1.0
  • Microsoft Dynamics Retail Management System Headquarters 2.0
  • Microsoft Retail Management System Headquarters 1.3
  • Microsoft Retail Management System Headquarters 1.2
  • Microsoft Retail Management System Headquarters 1.1
  • Microsoft Retail Management System Headquarters 1.0
  • Microsoft Business Solutions Small Business Manager 6.2
  • Microsoft Business Solutions Small Business Manager 7.5
  • Microsoft Business Solutions–C5 3.0
  • FRx Financial Reporter 6.5
  • Microsoft Business Solutions for Analytics–FRx 6.7 Desktop
  • Microsoft Dynamics GP 10.0
  • Microsoft Dynamics GP 9.0
  • Microsoft Business Solutions–Great Plains 8.0
  • Navision Attain 3.6
  • Microsoft Business Solutions–Navision 3.70
  • Microsoft Dynamics NAV 4.0
  • Microsoft Dynamics NAV 5.0
  • Microsoft Dynamics NAV 2009
  • Microsoft Business Solutions–Solomon 5.5
  • Microsoft Business Solutions–Solomon 6.0
  • Microsoft Business Solutions–XAL 3.5
  • Microsoft Dynamics AX 2009
  • Microsoft Dynamics AX 4.0
  • Microsoft Dynamics AX 3.0
  • Navision Axapta 2.5
  • Navision Attain 3.01
  • Microsoft Business Solutions Point of Sale 1.0
  • Navision Financials 2.65
  • Navision XAL 2.6
  • Navision XAL 3.1
  • Microsoft Small Business Financials 9.0
  • Microsoft Business Solutions Small Business Financials North America Edition 8.0
  • Microsoft Great Plains Solomon IV 4.50
  • Microsoft Great Plains Solomon IV 5.0
  • Microsoft Dynamics SL 6.5
  • Microsoft Dynamics SL 7.0
  • Microsoft Business Solutions–Great Plains Enterprise Reporting
  • Microsoft Retail Management System Store Operations 1.3
  • Microsoft Dynamics Retail Management System Store Operations 2.0
  • Microsoft Retail Management System Store Operations 1.2
  • Microsoft Retail Management System Store Operations 1.1
  • Microsoft Retail Management System Store Operations 1.0
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